Frequently Asked Questions

Clicking the "ACTIVATE" button at the bottom of the stores name to start an Shopping Trip before you make a purchase is the key to earning Cash Back.
OR find your dedicated cashback link at "Tools" page after logined!
You can visit "Dashboard" after logined to verify that you have started an Aliexpress Shopping Trip, but we usually can't confirm Cash Back earned at the time of purchase, because it takes time for the store to notify us that you made a purchase. this can take from a few hours to several days.

Once Aliexpress lets us know that you've made a purchase, we will add Cash Back to your account. At that point, your Cash Back Balance will be viewable.
At Tezen.com, we don’t ask you to fill out forms or earn points. In fact, earning Cash Back with us is as easy as 1-2:

1. Shop: First, start an Aliexpress Shopping Trip. To do this, simply be sure to click on the "ACTIVATE" button OR your dedicated cashback link before you make a purchase.
2. Purchase: Complete your purchase as you normally would. This will also complete your Shopping Trip.

That’s all you have to do.

Once Aliexpress lets us know that you’ve made a purchase, we add your Cash Back to your account. It usually takes a little time for Aliexpress to let us know that your purchase was completed. This can take from a few hours to several days. Then, once you reach the level of 10%, you can request payout anytime, we send you the Cash Back you’ve earned in any way you like in 24 hours.
Did you place an order, but forgot to go through Tezen first? Unfortunately, you can only earn Cash Back by starting a Shopping Trip with Tezen.com first. We have no way to add Cash Back after a purchase has already been made.

If you are finding it difficult to remember to go to Tezen.com before you purchase, try our Cash Back Button. It pops up automatically on any site where Tezen Cash Back is available, and it even finds coupons for you(Cash Back Button is still on the way, coming soon).
All returns and cancellations are subject to each store’s specific policy. Returned or cancelled orders may void Cash Back and be deducted from your Cash Back Balance.

Exchanged orders may void Cash Back and be deducted from your Cash Back Balance, depending on the store’s policy. If a store processes your exchange order as a cancellation and a new transaction is created, it will be treated as a cancelled order.

To ensure you will receive Cash Back on exchanged orders, you can return the order and place an entirely new order at that store, starting a new Shopping Trip with Tezen.com.
About the cashback, Tezen.com make no exception, no matter where you from, what you buy(include Cell phones), we count the cashback the same method and the same level.

For any new joined members, you will get a 5% cashback on any purchases made with Tezen.com. and if you want to earn a higher cashback level, you should referral your friends to join under your referral link, and made more orders from us(you can share products links to your friends at the "Tools" page, if they make orders, we will count it as yours).
Buy More, Save More! Share More, Save More!

Below is Conditions for the transition to a new level:

Cashback LevelOrders Amount per LevelActive Referrals per Level
5%New members joined can get this Level, No orders or active referrals needed
6%-10%$100 per Level3 active referrals per Level
11%-15%$200 per Level6 active referrals per Level
16%-20%$300 per Level10 active referrals per Level
21%-50%$500 per Level20 active referrals per Level
51%-100%$1000 per Level50 active referrals per Level
For Example: If you want to get the Level of 6%, you need buy at least $100 and referral 3 active friends.
If you got any question on this, please fell free to contact us with [email protected].
We support many kind of payment methods, such as Paypal, Payoneer, QIWI, WebMoney, Bank Transfer. We recommened Paypal and Payoneer! And if you don't have any payment account above, please contact us at [email protected], we will help you to find a way you can get paid!
Whether you are a business owner, professional or freelancer, Payoneer offers you multiple ways to get paid by your international clients and global marketplaces – quickly, securely and at low cost.

You can join Payoneer here!
You can request payout once you reach the Level of 10% or over 10%, you can request payout at any time with a amount at least of $5, after submited your request, we will handle the payment in 24 hours in work days! (But once you request a payout, your Level will be reduced two Level, For example, if you request payout at Level of 10%, after you get paid, you new Level will be 8%!)
For such problem, maybe three cases:

1. You didn't placed the order with Tezen.com, you should click the "ACTIVATE" or your dedicated cashback link before you placed the orders on Aliexpress.
2. Some Aliexpress cashback extensions or plugs installed on your browser, so Aliexpress didn't count the orders as made from Tezen.com. You shoud remove any Aliexpress cashback extensions or plugs and restart your browser, then place the orders.
3. We usually can't confirm Cash Back earned at the time of purchase, because it takes time for Aliexpress to notify us that you made a purchase. this can take from a few hours to several days.

If you can't find a case may caused your problem, please contact our support at [email protected]!
Each member got a dedicated cashback link, you can find it in "Tools" page after logined!

You can share your cashback link to your friends, once they made purchases with the link, we will count the cashbacks to your account, you can earn much more if your got many friends!
In order to get cashback on the products link your shared to your friends, you should convert the Aliexpress products links first. you can convert the link in "Tools" page, "Generate Links" section. Just enter the Aliexpress products link that you want to share, then click the Generate button, then share the generated link (eg: https://www.tezen.com/share/2) to your friends, once your friends placed orders, we will count the cashbacks to your account!